Question3Replies239Views×Close popoverRajasekhar U (RajasekharU0829) Techmahindra Techmahindra IN View Profile RajasekharU0829 Member since 2013 98 posts Techmahindra Posted: January 25, 2018Last activity: February 6, 2018Posted: 25 Jan 2018 5:39 ESTLast activity: 6 Feb 2018 13:32 EST Closed Solved Urgent: CTI Call pop-up IssueWe are using Pega 7.2.2 and Customer service framework.We are facing an issue in production where the CTI call Pop-up window does not appear on screen when we are using Load balancing URL. The issue does not occur when we use the JVM specific URL.Thanks in Advance.***Edited by Moderator Marissa to update SR details*** Pega Customer Service Low-Code App Development Data Integration SR Exists ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 26 Jan 2018 11:24 EST×Close popoverMarissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View ProfileMarissaRogers MOD replied to RajasekharU0829Hi @RajasekharU0829! I reached out to our SMEs here and found that you have an SR that is actively being worked on by them. Please update this thread when you have the resolution! Thanks! Accepted Solution Posted: 2 years agoPosted: 5 Feb 2018 2:46 EST×Close popoverRajasekhar U (RajasekharU0829) Techmahindra Techmahindra IN View ProfileRajasekharU0829 Techmahindra replied to RajasekharU0829Pega has provided the HotFix. Posted: 2 years agoUpdated: 2 years agoPosted: 6 Feb 2018 13:32 ESTUpdated: 6 Feb 2018 13:31 EST×Close popoverMarissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View ProfileMarissaRogers MOD replied to RajasekharU0829Thanks @RajasekharU0829 for updating your post! If you are having the same issue as this, please open an SR and request Hfix-41254.