Question 3 Replies 241 Views × Close popover Rajasekhar U (RajasekharU0829) Techmahindra Techmahindra IN View Profile Send Message RajasekharU0829 Member since 2013 98 posts Techmahindra Posted: January 25, 2018 Last activity: February 6, 2018 Posted: 25 Jan 2018 5:39 EST Last activity: 6 Feb 2018 13:32 EST Closed Solved Urgent: CTI Call pop-up Issue We are using Pega 7.2.2 and Customer service framework. We are facing an issue in production where the CTI call Pop-up window does not appear on screen when we are using Load balancing URL. The issue does not occur when we use the JVM specific URL. Thanks in Advance. ***Edited by Moderator Marissa to update SR details*** Pega Customer Service Low-Code App Development Data Integration Support Case Exists × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 26 Jan 2018 11:24 EST × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to RajasekharU0829 Hi @RajasekharU0829! I reached out to our SMEs here and found that you have an SR that is actively being worked on by them. Please update this thread when you have the resolution! Thanks! Accepted Solution Posted: 3 years ago Posted: 5 Feb 2018 2:46 EST × Close popover Rajasekhar U (RajasekharU0829) Techmahindra Techmahindra IN View Profile Send Message RajasekharU0829 Techmahindra replied to RajasekharU0829 Pega has provided the HotFix. Posted: 3 years ago Updated: 3 years ago Posted: 6 Feb 2018 13:32 EST Updated: 6 Feb 2018 13:31 EST × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to RajasekharU0829 Thanks @RajasekharU0829 for updating your post! If you are having the same issue as this, please open an SR and request Hfix-41254.