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MilagreC Member since 2020 2 posts
LANL
Posted: October 26, 2020
Last activity: October 27, 2020

Urgent: need assistance with issues around routing work to work groups and queues

We are having a lot of issues with assigning operators to multiple work groups and queues and getting work routed and displaying appropriately for all operators. We are currently trying to create multiple work queues and fill them with assigned work, then pass these queues to the right operators. Additionally, we need to display the assignments either as queues or a list via a mashup; we were wondering if there is an OOTB activity/harness to get all the queues that are associated with a specific operator. Operators are also having issues selecting the appropriate work because we are using a mashup to display their worklists.

This issue is severely impeding our Pega development currently. We have tried finding other answers on Pega Community/Collaboration Center; none of those we found have worked so far. Could someone please assist us with this?

 

***Edited by Moderator: Pooja to add platform capability tag***
Pega Platform 8.4.1 Low-Code App Development
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