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EdF85340 Member since 2015 1 post
Eventus Solutions Group
Posted: May 2, 2017
Last activity: May 11, 2017
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URL Mapping to PegaChat queues using wildcards

Has anyone had experience using wildcards in the URL mappings for the Chat queues?

We have a demo implementation. We have defined 2 chat queues (General and Returns). In our mapping rules, we want to route chats originating from any page with 'returns' in the URL to the Returns queue.

Based on the Pega CS 7.22 Implementation Guide, we should be able to use a wildcard URL mapping pattern ( opn-eventus-na-ka.rightnowdemo.com/app/*returns* ). However, when we test this, chats from these pages are instead going to our default General queue.

We do have some page URLs explicitly mapped to the Returns queue, and chats from those pages are routing correctly.

Any insights anyone has will be greatly appreciated.

Pega Customer Service
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