Posted: 19 Jul 2016 0:48 EDT Last activity: 23 Nov 2016 11:13 EST
Use case for grouping and de-grouping cases (task) in case management
I am working for a securities company which has a requirement to build a case management app for managing and allocating tasks for the company's Operations users.I came across a requirement which i have not implemented before in case management.Can some one please advice.
When there are 12 tasks created for a single event (announcement) , and if they are identified as dupicated by a validator , all 12 tasks have to be clubbed together naming it as Group A..Also , after clubbing together , if a supervisor thinks all 12 cannot be clubbed together and hecne if he wants to de-group them into 6 Group A and 6 Group B , then he should be able to do so.
Can someone give an idea ?
***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***
Have you implemented this requirement ? And i think there is an option where we can make a case to be Sub case under another case. But , are these belongning to same Case type or different Case types ?