Use case for grouping and de-grouping cases (task) in case management
Hi ,
I am working for a securities company which has a requirement to build a case management app for managing and allocating tasks for the company's Operations users.I came across a requirement which i have not implemented before in case management.Can some one please advice.
When there are 12 tasks created for a single event (announcement) , and if they are identified as dupicated by a validator , all 12 tasks have to be clubbed together naming it as Group A..Also , after clubbing together , if a supervisor thinks all 12 cannot be clubbed together and hecne if he wants to de-group them into 6 Group A and 6 Group B , then he should be able to do so.
Can someone give an idea ?
***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***
Hi Hasam,
I may have explained in a vague way.Here it is .When there are three tasks(for ex) that relate to same event , the user should see only on task in his dasboard with a plus sign.
For example W-002 , W-003,W-004 are related then the dashboard shud be like below.
ID EventName Status
W-001 Event-1 New
+W-002 Event- 2 New
W-0005 Event- 17 New
When the user clicks on the + symbol , all the related task shud
ID Event Name Status
W-001 Event-1 New
-W-002 Event-2 New
W-003 Event-2 New
W-004 Event-2 New
W-005 Event-17 New
I am not sure how to show the Report definition with this functionality
Hi Harish,
Have you implemented this requirement ? And i think there is an option where we can make a case to be Sub case under another case. But , are these belongning to same Case type or different Case types ?
Thanks.
Hi Harish,
My understanding about the requirement at your end. You want to route all the duplicated task in to a work group A.
Could you let me know, on basis of what flag you are identifying duplicacy?
Approach
Create a WorkGroup and route all the task to a GroupA based on the flag or identifier for duplicate.
Again, you want to de-group the 12 task in to 6-6 group?
Approach
You can set the load for WorkGroup "A" as "6" in your case and redirect all the task routed to GroupA after 6 to WorkGroup "B"
I am suggesting a highlevel idea. Hope it helps,
Kindly share your thoughts or addition.
Thanks