HARISH87 Member since 2012 17 posts
Posted: 4 years ago
Last activity: 3 years 10 months ago

Use case for grouping and de-grouping cases (task) in case management

Hi ,

I am working for a securities company which has a requirement to build a case management app for managing and allocating tasks for the company's Operations users.I came across a requirement which i have not implemented before in case management.Can some one please advice.

When there are 12 tasks created for a single event (announcement) , and if they are identified as dupicated by a validator , all 12 tasks have to be clubbed together naming it as Group A..Also , after clubbing together , if a supervisor thinks all 12 cannot be clubbed together and hecne if he wants to de-group them into 6 Group A and 6 Group B , then he should be able to do so.

Can someone give an idea ?

***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***

Case Management
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