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Piyush Tiwari (PiyushT)
Cognizant
Sr. Associate Projects
Cognizant
IN
PiyushT Member since 2013 3 posts
Cognizant
Posted: May 20, 2021
Last activity: May 20, 2021
Posted: 20 May 2021 5:42 EDT
Last activity: 20 May 2021 14:59 EDT

Use of Contact Policy in CDH Inbound Interaction

Hi All,

I have a requirement to not show an offer as part of the PegaMKTContainer • V3 (Inbound) service if the offer has been accepted as part of the CaptureResponse service within the last 30 days.

In order to implement this, I am trying to use contact policy to suppress any action that has been accepted in the last 30 days but I can still see the offers in the response.

My Question :

1) Is it correct that contact policy will work only for Outbound interactions?

2) If answer to the above question is Yes, then what can be the other way that Pega provides to implement such a requirement.

Pega Customer Decision Hub 8.5 Decision Management Communications and Media Senior System Architect