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DilipanV105 Member since 2012 144 posts
Atos Syntel
Posted: 1 year ago
Last activity: 1 year ago
Closed

Use of default WorkGroup

In Operator ID we can map mutiple WorkGroups and keep one as default using the radio button, what is the role of this default WorkGroup, I read somewhere that if you use ToLevelledGroup routing it will route the assignment to the Operators who have the mentioned WorkGroup as default.

Is there any other use for this default WorkGroup ?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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