Question

1
Replies
454
Views
Dilipan Venkatesan (DilipanV105)
Atos Syntel
Consultant
Atos Syntel
IN
DilipanV105 Member since 2012 144 posts
Atos Syntel
Posted: September 4, 2019
Last activity: September 5, 2019
Posted: 4 Sep 2019 17:12 EDT
Last activity: 5 Sep 2019 1:27 EDT
Closed

Use of default WorkGroup

In Operator ID we can map mutiple WorkGroups and keep one as default using the radio button, what is the role of this default WorkGroup, I read somewhere that if you use ToLevelledGroup routing it will route the assignment to the Operators who have the mentioned WorkGroup as default.

Is there any other use for this default WorkGroup ?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

System Administration User Experience
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.