The use of Pega Robotics in Traps-enabled environment
Has anyone encountered the phenomenon that the IE interrogation fails because of the Traps process? Traps is security software created by Palo Alto.
If yes, how could we work it around? Which Pega processes or *.exe files should be specified?
***Edited by Moderator Marissa to update platform capability tags****
The customer is still struggling with this issue. Any suggestions?
The customer is also asking for a help on this to Palo Alto Networks, a vendor of Traps, but the problem has not been resolved yet. Any past experiences on how we could avoid the intervention of Traps to make Pega Robotics work?
The customer is specifically asking us on which Pega-related folders or processes should be specified to avoid the intervention of Traps based on our past experience. Any clues?
Yes, it is recommended to exclude OpenSpan Studio and Runtime from all security processes.