Question2Replies81Views BobReawaruw Member since 2018 50 posts Atos Posted: December 3, 2019Last activity: December 3, 2019 Use of pega:when in Correspondence RuleIssue:Using a When-Rule (AAA-BBB-Work-) in a Correspondence-Rule (AAA-BBB-Work-CCC) is not working.The When-Rule is used on a pega:include Correspondence Fragment.However, the Correspondence Fragment is visible at all time, whether the When-Rule returns true or false.***Edited by Moderator: Lochan to update platform capability tags*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 11 months agoGeedA PEGA replied to BobReawaruwHi, Have you traced whether the when rule is picked up during execution? Please refer the below links that might help: https://community1.pega.com/community/pega-product-support/question/add-when-rule-correspondence https://community.pega.com/knowledgebase/articles/correspondence/correspondence-overview Thanks, Geeda. Posted: 11 months agovaspoz BPM Company replied to BobReawaruw1. could you attach the correspondence's source code? 2. Did you try to trace it? what's the result of when-rule in the tracer?