Question2Replies107Views×Close popoverBob Reawaruw (BobReawaruw) Atos PEGA Architect Atos NL View ProfileSend Message BobReawaruw Member since 2018 54 posts Atos Posted: December 3, 2019Last activity: December 3, 2019Posted: 3 Dec 2019 10:02 ESTLast activity: 3 Dec 2019 11:25 EST Closed Use of pega:when in Correspondence RuleIssue:Using a When-Rule (AAA-BBB-Work-) in a Correspondence-Rule (AAA-BBB-Work-CCC) is not working.The When-Rule is used on a pega:include Correspondence Fragment.However, the Correspondence Fragment is visible at all time, whether the When-Rule returns true or false.***Edited by Moderator: Lochan to update platform capability tags*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 3 Dec 2019 11:02 EST×Close popoverGeeda Ilango (GeedA) PEGA Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend MessageGeedA PEGA replied to BobReawaruwHi, Have you traced whether the when rule is picked up during execution? Please refer the below links that might help: https://community1.pega.com/community/pega-product-support/question/add-when-rule-correspondence https://community.pega.com/knowledgebase/articles/correspondence/correspondence-overview Thanks, Geeda. Posted: 1 year agoPosted: 3 Dec 2019 11:25 EST×Close popoverBasil (Vasilii) Pozdeev (vaspoz) BPM Company Senior System Architect BPM Company NL View ProfileSend Messagevaspoz BPM Company replied to BobReawaruw1. could you attach the correspondence's source code? 2. Did you try to trace it? what's the result of when-rule in the tracer?