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anand managoli (anandm42)
Adqura
Business Architect
Adqura
IN
anandm42 Member since 2014 14 posts
Adqura
Posted: April 14, 2021
Last activity: April 16, 2021
Posted: 14 Apr 2021 4:09 EDT
Last activity: 16 Apr 2021 4:49 EDT
Solved

Use of treatment tab in action flow

The action flow rule has a tab for treatments where we can enable a channel and map the treatment for that channel for instance I am enabling Email channel and selecting an HTML treatment for it. Then in the flow configuration, I am adding a send Email shape and I can select any html treatment for my email.

My understanding was that the treatments configured in the treatment tab will only be available for selection within Send Email shape. Trying to understand the need to add a treatment in the treatment tab, I can understand the need to enable a channel for that offer but not sure about the use and linkage between the treatment template selected in this tab to the send email shape templates we select.

Any inputs on this would be appreciated...thanks

....Anand

Pega Marketing Decision Management Cross-Industry Business Architect