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Seetharaman S (Seetharaman)

Seetharaman Member since 2017 2 posts
Posted: November 14, 2019
Last activity: November 14, 2019

User can't able to access the application through SSO

Hello Team, In production 7.2.2 environment , we are facing issue like only one user can't able to login to the application. Application is accessed through SSO. When the user tries to access the application , following error message is displayed. "Status fail Message There has been an issue; please consult your system administrator Operator ID Unauthenticated or not available Requestor ID No ID available Timestamp Tue Nov 12 15:03:06 CET 2019 Engine Version PegaRULES 7.20 ML2 (PRPC-7.2.2-60) " From logs we could find Pega0019 exception for that particular user.The requestor id created in the requestor management is taking more time than the actual to process the request. But atlast it got failed and also it makes the requestor management inaccessible. As a result users can't able to login through this node. As per previous community help topics we have tried the following remedies but it doesn't works. 1. Cleared the requestor pool, cache memory of the nodes and restarted the JVM for the node. 2. Removed the operator id and reonboarded the user. 3. Access group of the user is verified. 4. No deployment or upgrade has been done on the application in recent times. Can someone provide some solution to resolve the issue? Thanks & Regards, S.Seetharaman

***Moderator Edit-Vidyaranjan: Updated SR details***

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