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Darell Hicks (DarellH2)
Mantech International Corporation

Mantech International Corporation
US
DarellH2 Member since 2018 4 posts
Mantech International Corporation
Posted: December 18, 2018
Last activity: January 23, 2019
Posted: 18 Dec 2018 10:11 EST
Last activity: 23 Jan 2019 15:41 EST
Closed
Solved

User gets blank page after login - intermittent

Have an intermittent problem where a user is logged into an external application. Pega 7 is configured with SSO. The user chooses to go to case manager. Case manager opens and the user only gets a blank page with a black bar at the top. This is intermittent in that a user will have the problem anywhere from an hour to all day. Then it works for another period of time, then back to having the problem again. When the user is seeing the problem, we see the following in the browser console:

Have an intermittent problem where a user is logged into an external application. Pega 7 is configured with SSO. The user chooses to go to case manager. Case manager opens and the user only gets a blank page with a black bar at the top. This is intermittent in that a user will have the problem anywhere from an hour to all day. Then it works for another period of time, then back to having the problem again. When the user is seeing the problem, we see the following in the browser console:

[Show/hide message details.] TypeError: pega is undefined[Learn More] pzevalharnessjson_13960501219.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!pega_yui_13246724026!desktopwrapper_13683327113!pzautomationscripts_1853869683!pzpega_portal_13386575092!pzpega_ui_jquery_1793248835!pega_ui_harness_1885477911!pzpega_ui_messaging_1865731705!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js line 1 > eval:1:1
[Show/hide message details.] TypeError: pega is undefined[Learn More] pzpega_ui_templates_default_13602128009!!.js:1:1
[Show/hide message details.] TypeError: pega is undefined[Learn More] pega_tools_xmldocument_1863634849.js!pega_ui_menubar_12466426960.js!pzpega_ui_launchflow_1475785139.js!!.js:1:1
[Show/hide message details.] ReferenceError: jQuery is not defined[Learn More] pzPega_control_menu_scripts_12110000221!!.js:1:2
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_icon_1316168372.js!!.js:1:17
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_link_13109123542.js!!.js:1:17
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_hidden_13333773401.js!!.js:1:17
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_control_textinput_12469617486.js!pzpega_ui_template_textinput_13385048734.js!pzpega_ui_decimal_11750195130.js!pzpega_ui_formatnumber_13702883570.js!!.js:2:17
[Show/hide message details.] TypeError: pega is undefined[Learn More] pzpega_ui_decimal_11750195130.js!pzpega_ui_formatnumber_13702883570.js!pzpega_ui_template_displaytext_1522000074.js!pzpega_ui_calendar_util_13931390937.js!pzpega_ui_calendar_dbp_11644712930.js!pzpega_ui_calendar_13437946724.js!pzpega_ui_formatdatetime_13961456731.js!pzpega_moment_with_locales_171269180.js!pzpega_moment_timezone_with_data_14074664356.js!!.js:3:1
[Show/hide message details.] ReferenceError: jQuery is not defined[Learn More] pzpega_control_menu_scripts_12110000221!!.js:1:2
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_dynamiccontainer_1206532930.js!!.js:1:17
unreachable code after return statement[Learn More] pega_yui_utilities_11839686726.js!pega_yui_connection_1179170742.js!pega_yui_extensions_1635876208.js!pega_tools_hashtable_12178617991.js!safeurl_1363866890.js!pegacompositegadgetmgr_13514609165.js!pega_ui_property_11181416063.js!!.js:6:24153
[Show/hide message details.] TypeError: A0 is undefined[Learn More] pzpega_ui_dynamiccontainer_11884105643.js!pzpega_ui_dc_mru_12262150580.js!!.js:1:39
[Show/hide message details.] TypeError: pega.ui.ExpressionEvaluator is undefined[Learn More] !STANDARD:51:574
[Show/hide message details.] TypeError: pega.ui.TemplateEngine is undefined[Learn More] !STANDARD:51:1
[Show/hide message details.] TypeError: pega.d is undefined[Learn More] pzevalharnessjson_13960501219.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!pega_yui_13246724026!desktopwrapper_13683327113!pzautomationscripts_1853869683!pzpega_portal_13386575092!pzpega_ui_jquery_1793248835!pega_ui_harness_1885477911!pzpega_ui_messaging_1865731705!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js line 1 > eval:1:1
[Show/hide message details.] TypeError: pega.ui.Doc is undefined[Learn More] pzpega_ui_harness_deferred_before_12467315982!!.js:6:1
unreachable code after return statement[Learn More] pega_ui_harness_deferred_13250993057!!.js:2:6802
[Show/hide message details.] TypeError: pega.ui.Doc is undefined[Learn More] pega_ui_harness_deferred_13250993057!!.js:1:1
[Show/hide message details.] TypeError: pega.ui.Doc is undefined[Learn More] pzpega_ui_harness_deferred_ts_11153240888!!.js:277:22816
[Show/hide message details.] TypeError: validation_ValidationTypes is undefined[Learn More] pzevalharnessjson_13960501219.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!pega_yui_13246724026!desktopwrapper_13683327113!pzautomationscripts_1853869683!pzpega_portal_13386575092!pzpega_ui_jquery_1793248835!pega_ui_harness_1885477911!pzpega_ui_messaging_1865731705!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js:744:2124
[Show/hide message details.] TypeError: pega.u is undefined[Learn More] pzpega_ui_grid_12772630958.js!pzpega_ui_grid_dragdrop_11501434349.js!pega_yui_resize_1159643339.js!!.js:1:8779
unreachable code after return statement[Learn More] pega_yui_utilities_11839686726.js!pega_yui_connection_1179170742.js!pega_yui_extensions_1635876208.js!pega_tools_hashtable_12178617991.js!safeurl_1363866890.js!pegacompositegadgetmgr_13514609165.js!pega_ui_property_11181416063.js!!.js:6:24153

***Edited by Moderator Marissa to update platform capability tags****

Case Management Security User Experience
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