Question 5 Replies 152 Views × Close popover Alexey Kornilov (AlexeyK6) CJSC i-teco CJSC i-teco RU View Profile Send Message AlexeyK6 Member since 2016 8 posts CJSC i-teco Posted: March 2, 2018 Last activity: November 6, 2018 Posted: 2 Mar 2018 10:47 EST Last activity: 6 Nov 2018 20:02 EST Closed User login credentials aren't available Hi. i configure scheduler, and take error "2018-03-02 06:16:06 PM - ERROR –  - User login credentials aren't available" (for this instruction https://pdn.pega.com/robotic-processing-automation-rpa-scheduler-service/robotic-processing-automation-rpa-scheduler) WinLogonEntries.dat exist in to C:\ProgramData\OpenSpan help please ***Updated by moderator: Lochan to tag SR*** Robotic Process Automation Support Case Created × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 2 Mar 2018 17:23 EST × Close popover Mitchell Vega (Mitchell) PEGA Software Engineer Pegasystems Inc. US View Profile Send Message Mitchell PEGA replied to AlexeyK6 You should enable Debug logging by editing your OpenSpan.WinLogon.Service.exe.config and changing the log level from INFO to DEBUG. It should output more information for you to review. OpenSpan.WinLogon.Service.exe.config exists in the OpenSpan installation directory. Posted: 3 years ago Posted: 4 Mar 2018 3:56 EST × Close popover Alexey Kornilov (AlexeyK6) CJSC i-teco CJSC i-teco RU View Profile Send Message AlexeyK6 CJSC i-teco replied to Mitchell Hi Mitchell, Thanks for the answer. But the log did not become more informative Posted: 3 years ago Posted: 5 Mar 2018 8:54 EST × Close popover Alexey Kornilov (AlexeyK6) CJSC i-teco CJSC i-teco RU View Profile Send Message AlexeyK6 CJSC i-teco replied to AlexeyK6 SR-C17571 Posted: 3 years ago Posted: 6 Mar 2018 9:08 EST × Close popover Jeff Badger (jeffbadger) PEGA Product Manager, Robotics Pegasystems Inc. US View Profile Send Message jeffbadger PEGA replied to AlexeyK6 Are you sure you have added the credentials to WinLogonEntries.dat? Run CredMgr with the -l parameter. That will show you what is currently stored. Posted: 2 years ago Posted: 31 May 2018 15:38 EDT × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to AlexeyK6 Upon reviewing the associated SR on this thread, it shows that the SR was withdrawn. Are you still needing assistance? Thank you!