Posted: 29 Aug 2019 1:34 EDT Last activity: 30 Dec 2019 10:38 EST
User is not able to access cases
We have a production user who has manager access but being a manager , we have assigned all other access groups to him which is supervisor and operator but still he is not able to pull cases from operator's worklist.
Any idea what could be wrong?
Note: He also has Operator's and Supervisor role available in his access group.