ALINIK10 Member since 2018 9 posts
The Hongkong and Shanghai Banking Corporation Ltd India
Posted: August 29, 2019
Last activity: December 30, 2019

User is not able to access cases

We have a production user who has manager access but being a manager , we have assigned all other access groups to him which is supervisor and operator but still he is not able to pull cases from operator's worklist.

Any idea what could be wrong?

Note: He also has Operator's and Supervisor role available in his access group.

Thanks, Alini

Security System Administration
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