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 Nandini Vanjavakam (NandiniVanjavakam) Wells Fargo Software Engineer
Wells Fargo
IN
NandiniVanjavakam Member since 2013 11 posts
Wells Fargo
Posted: September 11, 2019
Last activity: September 11, 2019
Posted: 11 Sep 2019 10:47 EDT
Last activity: 11 Sep 2019 21:05 EDT
Closed

User not able to select the dropdown value for first time.

We have a dropdown loading from a data page in a modal window, when the user tries to select a value from the dropdown, the value doesnt get selected and the dropdown closes immediately. But when user tries to select for the second time, it is working good.

We are using Pega 8.1.3

Please help.

***Edited by Moderator Marissa to update platform capability tags****

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Posted: 2 years ago
Posted: 11 Sep 2019 11:06 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
FR

Hello, 

Are you having this issue regardless of the browser? Is it only with this specific dropdown?
Posted: 2 years ago
Posted: 11 Sep 2019 21:05 EDT
Rachit Agarwal (Rachit_Agarwal) PEGA Principal Engineer, Technical Support
Pegasystems Inc.
IN

Check in the developer's tools and a clipboard if the dropdown values have trailing spaces. If there are any trailing spaces, remove them and check the use case again. 

If not, please let us know what events-actions are configured on the dropdown.

 

We'd prefer it if you saw us at our best.

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