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saurabh mathur (saurabhm8955)
steria

steria
IN
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saurabhm8955 Member since 2016 1 post
steria
Posted: July 4, 2019
Last activity: July 5, 2019
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User is receiving Error found(-16). Unknown login error. Please contact your system adminitrator

Hi Team,

We have received an error from business user where when she is logging to Pega (Chordiant Marketing Director) V 6.6.3 is receiving the error.

"Error Found (-16). Unknown login error. Please contact your system administrator"

Please find the attached screenshot "Pega_Login_Issue.jpg" for more details.

***Edited by Moderator: Lochan to update platform capability tags***

Decision Management System Administration
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Posted: 1 year ago
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Srinivas Yoganarasimha (Srinivas21)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN
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Hi,


Please check if you are able to login to the database. Review the Vantage.init file for any changes made recently.


Thanks

Posted: 1 year ago
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saurabh mathur (saurabhm8955)
steria

steria
IN
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Hi Srinivas,


The user is able to login database successfully. Vantage entry also looks fine.


Let me know if you need the Vantage entry details of the user.
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