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 saurabh mathur (saurabhm8955)
steria

steria
IN
saurabhm8955 Member since 2016 1 post
steria
Posted: July 4, 2019
Last activity: July 5, 2019
Posted: 4 Jul 2019 13:46 EDT
Last activity: 5 Jul 2019 7:47 EDT
Closed

User is receiving Error found(-16). Unknown login error. Please contact your system adminitrator

Hi Team,

We have received an error from business user where when she is logging to Pega (Chordiant Marketing Director) V 6.6.3 is receiving the error.

"Error Found (-16). Unknown login error. Please contact your system administrator"

Please find the attached screenshot "Pega_Login_Issue.jpg" for more details.

***Edited by Moderator: Lochan to update platform capability tags***

Decision Management System Administration
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Posted: 2 years ago
Posted: 4 Jul 2019 21:42 EDT
Srinivas Yoganarasimha (Srinivas21)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,


Please check if you are able to login to the database. Review the Vantage.init file for any changes made recently.


Thanks
Posted: 2 years ago
Posted: 5 Jul 2019 7:47 EDT
saurabh mathur (saurabhm8955)
steria

steria
IN

Hi Srinivas,


The user is able to login database successfully. Vantage entry also looks fine.


Let me know if you need the Vantage entry details of the user.

We'd prefer it if you saw us at our best.

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