Posted: 8 Nov 2019 8:36 EST Last activity: 28 Nov 2019 3:36 EST
User screen not loaded properly some times
Some times, User screen is not loaded properly. All the section item goes to the left side of the screen. This issue occurs rarely with designer studio also. Is this issue due to the server slowness, or?. Any optimization is required ?.
This seems to be an issue with css not getting picked.
Follow the below steps to truncate the cache table.
1. Take Database Backup
2. Shutdown the nodes affected by this issue.
3. Truncate "pr_sysgen_static_content" table which contains the assembled CSS files
4. Clear the Pega Temp Directory, one which has the generated java,classes and static content files.
5. Start the nodes.
6. Clear the browser caches and check the issue.