Question8Replies242Views Praveen N Member since 2018 2 posts Legato Health Technologies Posted: 9 months agoLast activity: 8 months 2 weeks ago User screen not loaded properly some timesSome times, User screen is not loaded properly. All the section item goes to the left side of the screen. This issue occurs rarely with designer studio also. Is this issue due to the server slowness, or?. Any optimization is required ?. Pega Customer Service Low-Code App Development Dev/Designer Studio ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 9 months agoMarcLasserre_GCS PEGA replied to Praveen NHello, What PRPC version are you running, do you have this issue with a specific browser version? Posted: 8 months agoPraveen N Legato Health Technologies replied to MarcLasserre_GCSVersion 7.3 - Most of the time, this issue happening with user screen. Posted: 8 months agoPraveen N Legato Health Technologies replied to MarcLasserre_GCSPRPC Version 7.3 - Most of the time, this issue happening with user login. User uses the application using chrome. Posted: 9 months agoGeedA PEGA replied to Praveen NHi, Is the issue specific to particular system like Windows, Linux, iOS? Does it happens with the screen resolution change? Posted: 9 months agoRakshith PEGA replied to Praveen NHi Praveen, Have you customized anything? If yes, make sure that you have not removed any resize scripts? Please share the issue screenshots. Posted: 9 months agovaspoz BPM Company replied to Praveen Nif any of the above mentioned questions would be answered, it will help. Plus, it looks like your css files are not properly loaded Posted: 8 months agoPraveen N Legato Health Technologies replied to vaspozHi Vaspoz, Yes, it would be because of css files not loaded properly. This issue is not happening all the time with the same steps followed. May i know what could be the cause of this issue. Posted: 8 months agoRakshith PEGA replied to Praveen NThis seems to be an issue with css not getting picked. Follow the below steps to truncate the cache table. 1. Take Database Backup 2. Shutdown the nodes affected by this issue. 3. Truncate "pr_sysgen_static_content" table which contains the assembled CSS files 4. Clear the Pega Temp Directory, one which has the generated java,classes and static content files. 5. Start the nodes. 6. Clear the browser caches and check the issue.