Question
Apple Inc
US
Last activity: 14 Nov 2018 3:30 EST
User should be able to launch assignment from an email
Use case: Need to send a case Id link to external user so that user can open the assignment page.
How can we achieve it?
As of now, we are pointing the case id link to Portal so onclick of assignment link it is taking user to portal. Then user needs to search for that case id and open it manually. We would like to display the assignment page automatically to the user after launching the portal.
Areantans
AU
there r few option to achieve this
- you can use DWA, but there r lot's of restriction on DWA so if in your case it's a simple approval flow then you can try DWA
- you can use pega mashup functionality, create a link of open work item & send that to mail
- also you can create your own servlet & map it.
Apple Inc
US
We are using SendSimpleEmail activity to send an email. My question is how can I construct the url so that user should be able to launch an assignment from email?
Apple Inc
US
Here is the email correspondence template where we are providing a link to user
Virtusa
IN
Example
Hello,
You’ve received an for your review and completion.
Please click in the following link to access the task <<include WorkLink>>
Thanks,
Apple Inc
US
Yes, we have include the open assignment Link and it displays the UI as seen in the attachment. But client is expecting to see a Portal UI with opened assignment. User should see the actual application portal and opened assignment on click of a link from an email.
Accepted Solution
Pegasystems Inc.
IN
Which Pega version are you using and are you including "pxOpenAssignmentLink " corr fragment to generate assignment link?
There is a query param pyShowFullPortal which we set to false by default. You need to change this by customizing.
Let us know if this helps.
Apple Inc
US
Hi,
We are using Pega 7.4 version. I tried setting that flag to true but still don't see the expected behavior. Please find the screenshot attachment. Thanks
Apple Inc
US
It worked. Thanks for the help.