User should be able to launch assignment from an email
Use case: Need to send a case Id link to external user so that user can open the assignment page.
How can we achieve it?
As of now, we are pointing the case id link to Portal so onclick of assignment link it is taking user to portal. Then user needs to search for that case id and open it manually. We would like to display the assignment page automatically to the user after launching the portal.
Yes, we have include the open assignment Link and it displays the UI as seen in the attachment. But client is expecting to see a Portal UI with opened assignment. User should see the actual application portal and opened assignment on click of a link from an email.