Surya Mokka (SuryaMokka)
Apple Inc

Apple Inc
SuryaMokka Member since 2018 16 posts
Apple Inc
Posted: November 12, 2018
Last activity: November 14, 2018
Posted: 12 Nov 2018 20:39 EST
Last activity: 14 Nov 2018 3:30 EST

User should be able to launch assignment from an email

Use case: Need to send a case Id link to external user so that user can open the assignment page.

How can we achieve it?

As of now, we are pointing the case id link to Portal so onclick of assignment link it is taking user to portal. Then user needs to search for that case id and open it manually. We would like to display the assignment page automatically to the user after launching the portal.

Case Management
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