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Parvesh Kumar (ParveshK)
BlueRose Technologies Pvt. Ltd.
Associate Consultant
BlueRose Technologies Pvt. Ltd.
IN
ParveshK Member since 2018 3 posts
BlueRose Technologies Pvt. Ltd.
Posted: March 6, 2021
Last activity: March 15, 2021
Posted: 6 Mar 2021 3:46 EST
Last activity: 15 Mar 2021 3:33 EDT

Users are not getting bell icon notification when they are tagged in pulse

Hi,

Let's assume I have three types of users who have different access groups as given below:

a) User1 - belongs to custom access group

b) User2 - belongs to some other custom access group (User1 and User2 are not having same access group)

c) Admin - belongs to administrator access group

 

Issue Description:

Working scenario:   when Admin tagged any of the users (User1 or User2), then the user is successfully getting a red bell icon notification at the top right corner.

when admin tagged users

user got notified

 

Not working scenario:  when User1 (or User2) tagged Admin or User2 (or User1), then the Admin is not getting a red bell icon notification at the top right corner but can find their tagged name in pulse.

Admin tagged by user

Hi,

Let's assume I have three types of users who have different access groups as given below:

a) User1 - belongs to custom access group

b) User2 - belongs to some other custom access group (User1 and User2 are not having same access group)

c) Admin - belongs to administrator access group

 

Issue Description:

Working scenario:   when Admin tagged any of the users (User1 or User2), then the user is successfully getting a red bell icon notification at the top right corner.

when admin tagged users

user got notified

 

Not working scenario:  when User1 (or User2) tagged Admin or User2 (or User1), then the Admin is not getting a red bell icon notification at the top right corner but can find their tagged name in pulse.

Admin tagged by user

Admin didn't get notified

I think, this issue is happenig due to ARO that could be missed in the custom access roles. Please assist me to find out the exact reason behind it.

 

Thanks in advance

***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add platform capability tag***
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