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CelesteDufresne_GCS Member since 2011 3 posts
PEGA
Posted: 5 years ago
Last activity: 4 years 10 months ago
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Users seeing unable to synchronize on requestor when trying to login

When the users are trying to login to the application, they receive the below error on the screen. The same error appears in application logs.

Unable to synchronize on requestor HF103F32660B65612FF70E19D14F5EF75 within 120 seconds: (thisThread = http-bio-8181-exec-34) (originally locked by = http-bio-8181-exec-59) (finally locked by = http-bio-8181-exec-59)

ERROR MESSAGES

02:34:50,692 [p-bio-8181-exec-3084] (ngineinterface.service.HttpAPI) ERROR - <IP Address>: com.pega.pegarules.pub.context.RequestorLockException

com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor H6B6CC0E416B6880CCDE6CC1C7E45EB6E within 120 seconds: (thisThread = http-bio-8181-exec-3084) (originally locked by = http-bio-8181-exec-3115) (finally locked by = http-bio-8181-exec-3115)

at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1000)

at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:792)

at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:328)

at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:717)

at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)

at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)

at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:240)

at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:277)

at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:222)

at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:383)

at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:271)

at sun.reflect.GeneratedMethodAccessor93.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

***Updated by moderator: Lochan to close post***
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