I was wondering about experiences or best practices in regards to using long-lived Case types instead of Data- classes to manage data objects.
For example, using a "Customer" Case type that would represent a Customer record, allowing you to use some case processing on your customers (an email each year for his Birthday? A subcase to renew a recurring payment? Usage of case Audit functionality ? etc ).
Are there clear cons against this kind of practice? Apart from making In-flight case handling potentially harder (but you can design around that) I personally can't see anything.
What should we pay attention to when deciding on implementing this kind of design?
***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add platform capability tag***