Question
using OOTB automation: Search for duplicate case
I'm working on an internal application for my team + trying to determine the best way to find duplicate cases to resolve them. I see there is a "Search for duplicate case" automation available in App Studio, which I will put as a step in the first stage.
Please find a screenshot of the configuration screen for the automation. For some background on the use case, we are creating profiles + want to ensure that there is only 1 case associated with a particular individual.
Does anyone know how to implement this properly? Is there any documentation on how to use this effectively?
Thanks for your time,
Evan S
For the basic condition, you can use Create Operator name as same and for the weighted condition, you can use to check the required properties.
Please find the below screenshot for the sample configuration.