Question 169 Views × Close popover David Herrera (DavidH0692) Rulesware Engineer Rulesware MX View Profile Send Message DavidH0692 Member since 2013 2 posts Rulesware Posted: May 8, 2019 Last activity: May 28, 2019 Posted: 8 May 2019 16:15 EDT Last activity: 28 May 2019 4:20 EDT Closed Using OpenCTI or CTI Link to connect Pega Call Hello, Our client wants to integrate Pega Call with their call center, and they have reviewed both documentations about using Avaya AES CTI Link and also the Client-Side Integration using OpenCTI. Avaya AES CTI Link would require them to buy super expensive infranstructure since we're using Pega Cloud, and the CTI servers are local, so they want to use only OpenCTI. My question is: Are these options independent from each other, meaning that I can integrate Pega Call using only OpenCTI without using Avaya AES CTI Link? ***Edited by Moderator Marissa to update platform capability tags**** Pega Autonomic Event Services Pega Customer Service Data Integration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.