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DavidH0692 Member since 2013 2 posts
Rulesware
Posted: 1 year ago
Last activity: 1 year 3 months ago
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Using OpenCTI or CTI Link to connect Pega Call

Hello,

Our client wants to integrate Pega Call with their call center, and they have reviewed both documentations about using Avaya AES CTI Link and also the Client-Side Integration using OpenCTI.

Avaya AES CTI Link would require them to buy super expensive infranstructure since we're using Pega Cloud, and the CTI servers are local, so they want to use only OpenCTI.

My question is: Are these options independent from each other, meaning that I can integrate Pega Call using only OpenCTI without using Avaya AES CTI Link?

***Edited by Moderator Marissa to update platform capability tags****

Pega Autonomic Event Services Pega Customer Service Data Integration
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