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Arnold Gomez (ArnoldG1)
Proximity Software
Senior System Architect
Proximity Software
SV
ArnoldG1 Member since 2014 3 posts
Proximity Software
Posted: January 11, 2021
Last activity: February 5, 2021

Using Pega Chat Bot inside of a pega application.

Hello,

My question is about if it is possible to implement a pega chat within a pega customer service application using it for internal purposes like giving support to the custormer representatives.

 

I have read this article:

https://community.pega.com/knowledgebase/articles/configuring-chat-pega-customer-service/configuring-chat-pega-customer-service

But that is designed to be run as mashup in a normal website for external customers, instead, my requeriment is to use it within the pega application, and I need to know if we are able to accomplish that requierement.

Thanks!

Pega Chat 8.1 Pega Customer Service for Communications 8.4 Conversational Channels Communications and Media Lead System Architect Lead Business Architect