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 Atul Sharma (Atul@HCL)
HCL Technologies

HCL Technologies
IN
Atul@HCL Member since 2018 1 post
HCL Technologies
Posted: January 22, 2019
Last activity: January 23, 2019
Posted: 22 Jan 2019 2:30 EST
Last activity: 23 Jan 2019 8:03 EST
Closed

Using ToLeveledGroup router but case created by an operator must need to routed to him only

I have used ToLeveledGroup router which is routing the work to an operator with least urgent work. Now I have a condition that if an operator create a work, case must be routed to him only. How to do this.??

Conversational Channels Enterprise Application Development Dev/Designer Studio Case Management
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Posted: 3 years ago
Posted: 23 Jan 2019 8:03 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

You could create a custom router to route to the current operator if they created the work object and call ToLeveledGroup otherwise.

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