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Posted: January 22, 2019
Last activity: January 23, 2019
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Using ToLeveledGroup router but case created by an operator must need to routed to him only
I have used ToLeveledGroup router which is routing the work to an operator with least urgent work. Now I have a condition that if an operator create a work, case must be routed to him only. How to do this.??
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You could create a custom router to route to the current operator if they created the work object and call ToLeveledGroup otherwise.