Using ToLeveledGroup router but case created by an operator must need to routed to him only
I have used ToLeveledGroup router which is routing the work to an operator with least urgent work. Now I have a condition that if an operator create a work, case must be routed to him only. How to do this.??
Posted: 1 year ago
You could create a custom router to route to the current operator if they created the work object and call ToLeveledGroup otherwise.