Posted: 22 Jan 2019 2:30 EST Last activity: 23 Jan 2019 8:03 EST
Using ToLeveledGroup router but case created by an operator must need to routed to him only
I have used ToLeveledGroup router which is routing the work to an operator with least urgent work. Now I have a condition that if an operator create a work, case must be routed to him only. How to do this.??