Question
Cognizant
IN
Last activity: 12 Jun 2021 4:11 EDT
Utility shape
Hi ,
I'am using PEGA version 8.4 and while creating a new case type i need to include utility as a step in my process , but cannot find utility shape in process modeler also. Can someone help me in this regard. Thanks. Ashish Gupta
***Edited by Moderator: Pallavi to update platform capability tags***
Pegasystems Inc.
IN
Hi
You can add it in the flow rule corresponding to that process. You can not add it directly in the case type editor. 😃
Updated: 14 Jun 2021 7:38 EDT
JP Morgan Chase & Co.
IN
When you try to add new shape in the Flow rule, is utility shape not there in the list?
Cognizant
IN
Hi,
While trying to add utility shape from process modeler i cannot find option for utility shape under add shape.
Please find the screenshot attached.
Thanks.
Pegasystems Inc.
IN
Hi
You should open the flow to add the utility shape. It will not be present in Process Modeler. Click on Open Process available at top right corner. Then you can add the Utility in the flow rule 😀
Cognizant
IN
Thankyou for the help . I explored it and found it later
Accepted Solution
Updated: 12 Jun 2020 5:40 EDT
Pegasystems Inc.
IN
Hi,
If you are opening the case type from App Studio click on "Open Process in Dev Studio" link. If you are opening case type from Dev studio click on "Open Process".
\
Now you can see Utility shape in the list.
