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Susan Barclay (SusanB4261)
Bank of New York Mellon

Bank of New York Mellon
US
SusanB4261 Member since 2007 3 posts
Bank of New York Mellon
Posted: November 30, 2016
Last activity: December 7, 2016
Posted: 30 Nov 2016 15:12 EST
Last activity: 7 Dec 2016 8:38 EST
Closed

V7.1.5 Portal Display issue

My operators sporadically experience an issue where the Operator gadget displaying their name and the Switch Apps/Portals options is missing along with the Search box also missing. We are running V7.1.5 on IE9. I had the operator clear cache, start a new session, and no better result. It eventually does come back but no explanation as to why it works and then doesn't work. Attached is a shot of the portal and the OOB property used to drive the Operator gadget. Any thoughts?

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