Question

1
Replies
20
Views
FrankieR9477 Member since 2017 1 post
Computer Share
Posted: 1 year ago
Last activity: 1 year 8 months ago
Closed

Validate the SLA does not restart when moving case back to original WB

Hello,

Is there a way to confirm when I move a Case into a separate WB and back into the original WB that the SLA does not change? My requirement is to validate when a case moves back into the original WB the SLA will does not restart.

***Edited by Moderator Marissa to update platform capability tags****

Case Management
Moderation Team has archived post
Share this page LinkedIn