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Frankie Renteria (FrankieR9477)
Computer Share

Computer Share
US
FrankieR9477 Member since 2017 1 post
Computer Share
Posted: January 16, 2019
Last activity: January 16, 2019
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Validate the SLA does not restart when moving case back to original WB

Hello,

Is there a way to confirm when I move a Case into a separate WB and back into the original WB that the SLA does not change? My requirement is to validate when a case moves back into the original WB the SLA will does not restart.

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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