Question
Verification Failed in Email channel
Hi,
I have set up an email channel. I have a working Email account set up in Pega. I have created the email channel but when I click verify the email account it says I have no active listener.
Few days back it works fine but now it is not working.
Then I created another email channel created everything verified email account. After some days again the verification failed. No active listeners found.
Can someone tell me why it is happening ? How to solve this?
Thanks
Vinoth
Pegasystems Inc.
IN
Hi Vinoth,
This is because of the existed email listener in the current environment (Pega server) is using the email account which is pointing to this email address.
Please check all the listeners in the current environment and check the same email id is being used in the pointed email accounts.
If any existed listener is using this email account which is associated with the email id then disable/remove that email listener and select the email account in the email channel. Then the above error message is not displayed.
Once you configured the email channel configuration, Pega automatically creates the email listener which you can find in the email listeners.
Updated: 17 Jul 2020 15:39 EDT
Cognizant Technology Solutions
IN
Yes,even I deleted all the email listeners but the issue is there.
Thanks
Vinoth
Pegasystems Inc.
IN
Please make sure that the email ID which you have configured for the emailAccount which is been used in the email listner is not used in other pega instances. If you have configured in the other pega instances at your end there might be chance of getting this error. Please try to delete them as well and check the use-case.
Pegasystems Inc.
IN
Verification failure means listener failed to start or not active. Have you checked Admin Studio to see if your email listener is active?
Updated: 17 Jul 2020 15:40 EDT
Cognizant Technology Solutions
IN
Thanks for your reply Vikas. Will check that one.