harej Member since 2018 1 post
Posted: 2 years ago
Last activity: 2 years 5 months ago

Version 7.2.2 - current class in Pega Academy. Pull down menu unresponsive in Exercise system.

Section 3: Optimizing the Customer Value in the Call Center

Practicing what you learned lab - 1st lab in the Course...

1. I reserved and opened the cloud instance as directed.

2. Logged in successfully using the "cacsr"/"install" username password as directed.

3. Click "New" to create incoming call as directed in the Detailed Steps section. Result: The "Demo Screen Pops" (next step according to the directions) menu choice does not respond (I have actually had this happen in other labs but did not place a post about it).

Any advice on why this menu choice is ignoring my click? Other menu choices work, just not the one I need. I have logged in/out a few times with no change. I am currently trying to figure out how to restart the virtual machine if that is possible while I await a response...

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