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Posted: May 26, 2020
Last activity: June 7, 2020
Video call from pega mobile push notification
Hi,
We have requirement to send push notification as a reminder before an online appointment. Once the user clicks on the notification, we need to open a video calling in the mobile device. Even if we can open this from a screen button it works.
Any suggestions on this? Thanks in advance.
Regards,
Nizam
***Edited by Moderator Marissa to update Platform Capability tags****
Hi Nizam,
Based on my experience we can add below actions to push notification if we are using pySendPushNotification which has a param customFields. In custom fields we can send the custom actions.
OPEN ASSIGNMENT, OPEN CASE and OPEN HARNESS
For example we were using OPEN ASSIGNMENT as below for displaying a confirmation popup on selection/click on push notification banner. On selecting OK in the popup it opens the assignment for the passed assignment key.
"{\"ActionName\":\"OPEN ASSIGNMENT\",\"InsHandle\":\"" + Param.AssignmentKey + "\"}"
We haven't implemented any other action than the three actions mentioned above. But I see in below post we can have new actions added based on our requirement. We haven't tried those though. You can see if it helps you to create a custom action for your requirement.
https://collaborate.pega.com/question/actions-configuration-mobile-push-notification-message