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 Nizam Mohammed (Nizam)
Tech Mahindra

Tech Mahindra
IN
Nizam Member since 2019 89 posts
Tech Mahindra
Posted: May 26, 2020
Last activity: June 7, 2020
Posted: 26 May 2020 10:37 EDT
Last activity: 7 Jun 2020 11:11 EDT
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Video call from pega mobile push notification

Hi,

We have requirement to send push notification as a reminder before an online appointment. Once the user clicks on the notification, we need to open a video calling in the mobile device. Even if we can open this from a screen button it works.

Any suggestions on this? Thanks in advance.

 

Regards,

Nizam

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Platform 8.4 Mobile
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Posted: 1 year ago
Posted: 28 May 2020 14:24 EDT
Shyju Valappil (Shyju)
PEGA
Sr. System Architect
Pegasystems Inc.
IN

Hi Nizam,

    Based on my experience we can add below actions to push notification if we are using pySendPushNotification which has a param customFields. In custom fields we can send the custom actions.

    OPEN ASSIGNMENT, OPEN CASE and OPEN HARNESS

   For example we were using OPEN ASSIGNMENT as below for displaying a confirmation popup on selection/click on push notification banner. On selecting OK in the popup it opens the assignment for the passed assignment key.

  "{\"ActionName\":\"OPEN ASSIGNMENT\",\"InsHandle\":\"" + Param.AssignmentKey + "\"}"

   We haven't implemented any other action than the three actions mentioned above. But I see in below post we can have new actions added based on our requirement. We haven't tried those though. You can see if it helps you to create a custom action for your requirement.

   https://collaborate.pega.com/question/actions-configuration-mobile-push-notification-message

 
Posted: 1 year ago
Posted: 29 May 2020 10:33 EDT
Nizam Mohammed (Nizam)
Tech Mahindra

Tech Mahindra
IN

Thanks for sharing these details. This is very helpful. I have gone through the article link. Is it possible to create javascript for new infinity client as well?

This below link is https://community.pega.com/sites/default/files/mobileclient/7413/api/client_api/container_object_notifications.html about Pega Mobile Client but Pega has upgraded to Pega Infinity Mobile Client from 8.2. Do you have any link for that? Can you please share it. Thanks in advance.