Posted: 26 May 2020 10:37 EDT Last activity: 7 Jun 2020 11:11 EDT
Video call from pega mobile push notification
We have requirement to send push notification as a reminder before an online appointment. Once the user clicks on the notification, we need to open a video calling in the mobile device. Even if we can open this from a screen button it works.
Any suggestions on this? Thanks in advance.
***Edited by Moderator Marissa to update Platform Capability tags****
Based on my experience we can add below actions to push notification if we are using pySendPushNotification which has a param customFields. In custom fields we can send the custom actions.
OPEN ASSIGNMENT, OPEN CASE and OPEN HARNESS
For example we were using OPEN ASSIGNMENT as below for displaying a confirmation popup on selection/click on push notification banner. On selecting OK in the popup it opens the assignment for the passed assignment key.
We haven't implemented any other action than the three actions mentioned above. But I see in below post we can have new actions added based on our requirement. We haven't tried those though. You can see if it helps you to create a custom action for your requirement.