Question

10
Replies
1107
Views
Lalit_Singh Member since 2012 38 posts
Cognizant Technology Solutions
Posted: 3 years ago
Last activity: 3 years 3 months ago
Closed
Solved

Wait Shape Access issue

Hi ,

I have configured a wait shape with allow user to continue without stopping and displaying the wait WB to user who can anytime pick the case and continue.

But user is not getting the option to continue as user is having pegarules:User4 role. if i define any other role then user will get the access for other assignment also which he should not.

Any solution only to to provide to continue wait shape assignment ?

Thanks,

Lalit

Case Management
Moderation Team has archived post
Share this page LinkedIn