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Sumanth Nalla (SumanthN2758)
Areteans

Areteans
IN
SumanthN2758 Member since 2020 2 posts
Areteans
Posted: December 11, 2020
Last activity: December 11, 2020
Posted: 11 Dec 2020 7:32 EST
Last activity: 11 Dec 2020 8:28 EST

Wait Shape - Case dependency

Hi,

User 1 creates a case and after stage 1 the case has to wait for a certain action to be done by one of the operators lets say user 2 and then only proceed. For this i have used wait shape with case dependency. User 2 completes the actions that are needed, however the case doesn't move forward. Has anyone been able to achieve this, please let me know any steps that are needed or anything i have missed. If this is not feasible please suggest any alternatives.

Note : There are no child cases involved. The above process is for a single case.

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