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suganyar9724 Member since 2014 1 post
Tata Consultancy Services
Posted: May 11, 2020
Last activity: May 11, 2020

wait shape configuration not working because of Report Definition pzGetChildCases

Hi,

We have a flow where Parent Case should get Resolved  when all child cases were resolved ,  until all child cases were resolved  Parent Case will be in wait shape , with wait type as Case Dependency 

In our scenario the number child cases were 69 and parent Case got resolved immediately after 50 th child case resolved , We have analyzed and found that the Report Definition pzGetChildCases is pulling only 50 cases , so all the 50 child cases were resolved and parent cases is got resolved .

In clipboard pxCoveredCount is 69 and pxCoveredCountOpen is 19 .

if any of you have faced same kind of situation , Please reply back .

 

 

Regards

Suganya

***Edited by Moderator: Pallavi to update platform capability tags***  

 

Pega Platform 7.3 Case Management
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