Wait shape in Parent case not Resolving the parent case when child case resolve
I have created a case dependency Wait shape in Parent case that when the sub case is Resolved-Completed the Parent case will proceed to Resolve. But when I am resolving the sub case the parent case is not resolved. I am using version 7.1.9
***Updated by Moderator: Vidyaranjan. Removed user added #helpme tag. Apologies for confusion, shouldn't have been an end-user option***
Can you check in wait shape config whether u have selected wait for (all or any) option.if multiple subcases are getting created and u select (all) then all the subcases should be resolved for parent to proceed.Also please check the scope.