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Parli Rizal (rizad)
System Architect - Pega Consulting
Pegasystems Inc.
rizad Member since 2017 1 post
Posted: March 20, 2019
Last activity: March 25, 2019

Want the child case to return back to parent case after finishing case type

I am working on a child case that an be instantiated from the create menu on top right from the parent case.

Parent Case: Opportunity

Child Case: Deal Desk

The child case has multiple stages as shown in the attachment.

Once I instantiate the child case, it starts from the "Create Details" flow action (called RequestDetails_0). This flow action has a form - once that is complete, it sends out a notification and then an email. There on out, the case gets forwarded to other users in the system. The current user has nothing more to do after this point.

I would like to return back to the Opportunity parent case after hitting submit at the end of the flow action RequestDetails_0.

I have tried changing settings on back-to-back configuration, as well as settings on the flow action itself with no success.

Currently, when you hit submit on the child case form, it does the notification, sends the email and then closes both the child case and the Opportunity parent case returning back to the dashboard.

Is there a way to return back to the opportunity parent case after completing the flow action?

Attached are some screenshots. Thank you for your help!

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management
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