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YEUNA Member since 2007 5 posts
PEGA
Posted: 5 years ago
Last activity: 5 years 1 month ago
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Want to Customize Access Deny Error Message

Regarding the customization of OOTB message rules, my client would like to make the Database-Authorization-NoOpenAccess rule more user friendly:

Instead of full pzInsKey + flow in the error message displayed to users:

"You are not authorized to open ASSIGN-WORKLIST CIBC-RETBNK-CMPS-WORK-NACS ON-15031300275!CUSTOMERSURVEY"

they would just like to see the relevant information (Case ID only):

"You are not authorized to open ON-15031300275"

Unfortunately the calling activities / methods that set the 'Handle' parameter in this rule are final. This error message can commonly be seen as security has been applied to restrict access only to certain tasks. Is there another suggestion for replacing the Handle parameter with the Case ID?

Message was edited by: Kip Jackson Removed Internal Mesh and SR references.

***Updated by moderator: Lochan to close post***
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