Question

8
Replies
665
Views
SubhajitChattopadhya Member since 2010 36 posts
Infosys Australia
Posted: September 7, 2015
Last activity: October 13, 2015
Closed
Solved

We need a social collaboration platform for our application. Can Mesh be used for that?

Dear Team,

We have a requirement in which the customer is wanting to have a social collaboration application kind of where all the users can connect, communicate and collaborate which shall be linked to Pega and based on the the sentiments of the users or the customer, Pega needs to take the right action of either creating a support case and assigning it to the respective workbasket or specific person.

I was thinking for the social collaboration part, can we use Mesh? If yes then how shall we proceed in integrating the social presence of a particular customer group and process those data in Pega.

Please share your thoughts.

Thanks and Regards,

Subhajit

Case Management Data Integration
Moderation Team has archived post
Share this page LinkedIn