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Luca Saglimbeni (LucaS377)
Accenture

Accenture
IT
LucaS377 Member since 2021 1 post
Accenture
Posted: March 1, 2021
Last activity: 3 weeks 5 days ago

Web chat doesn't show post-chat survey

We need to show a post-chat survey in the web chat.

We followed the steps in the guide without customizing anything in the survey, just to test the functionality.  We flagged the "send post chat customer survey" in App studio and we chose one of the survey options. The problem is that every time we close the chat interactions the survey doesn't show up. In fact, nothing happens, the interaction closes as if the survey wasn't enabled at all.

If anyone has a solution for this, it would be greatly appreciated. Thank you.

Luca

 

 

Pega Platform 8.5 Conversational Channels User Experience Low-Code App Development App Studio Healthcare and Life Sciences System Architect