Web Chatbot Configuration in Pega CRM 7.3.1
In the Channel Interface landing page, we get Web Chat bot configuration ,in that under the Connection tab it asks for the Bot ID. So what should be configured in the Bot ID. Please see the screen shot and let me know.
***Edited by Moderator Marissa to update categories***
OCBC Bank
SG
Hi,
The BotID would be the Facebook PageID incase if you are configuring Facebook bot.
Incessant technologies
IN
Hi Sandeep,
Webchat bot is different from the Facebook Chat bot. This webchat bot is specific to the Pega CRM 7.3.1.
Thanks,
Chetana
Pegasystems Inc.
IN
Hi Chetana,
Thanks for posting this on PSC.
Below link is very informative and contains detailed implementation.
PDN Link:- https://pdn.pega.com/community/product-support/question/pega-facebook-chatbot-integration
Please mark it as answered, if it helped you in your requirement.
Asif
Incessant technologies
IN
Hi Asif,
Facebook chatbot integration is different from the Webchat bot. Please once check the screen shot.
Thanks,
Chetana
Pegasystems Inc.
IN
Hi Chetana,
Apologies for the gaffe, as I mistook social networking(FB) as default. I don't have much idea but you can review this :- https://pdn.pega.com/web-chatbot/web-chatbot
It may assists you. Anyways, it's just sharing knowledge either way. :)
Incessant technologies
IN
Hi Asif,
Thanks for the link but there is no content in the link.
Please share any further information if you have any.
Thanks
Pegasystems Inc.
IN
Hi Chetana,
Looks like the url is showing the content at my end. Please verify- https://pdn.pega.com/web-chatbot/web-chatbot
Pegasystems Inc.
US
Hi Chetana, it's just an identifier. You can use a descriptive name or a number. Stick with letters and number and avoid special characters.
Regards
Amit