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Taha Ezzi (TahaEzzi)
Bank Of America

Bank Of America
IN
TahaEzzi Member since 2018 2 posts
Bank Of America
Posted: May 22, 2020
Last activity: May 22, 2020
Posted: 22 May 2020 6:18 EDT
Last activity: 22 May 2020 8:42 EDT
Closed

Web Gadget notification count not working correctly for realtime and read alerts

Hi,

I am able to send notifications to operators. However, the notification count in ring bell is not in real time and needs page to be refreshed.

Also on clicking a single notification, the notification case opens displaying details. This does not reflect in notification count as its already read. The notification count still seems to consider it as unread and doesn't even reflect after page refresh.

Any work around or fix for this?

I am using PEGA OOTB pyDesktopNotification in version 8.1.5.

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Platform 8.1.5 Conversational Channels User Experience
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