I have configured a webChat channel on Pega 7.4 and tested it via preview console. When I was trying to test it from a sample web page the Pega chat is not launching. I have embedded the mashup code generated within the test web page. When I launched that test webpage in IE, I was presented with pega login screen and after providing credentials I was presented with Pega developer studio. Can you please advice what I am missing here?
Do we need to install/configure any additional components like Pega chat server in Pega 7.4 to have this functionality working?
Thanks for sharing the links. I have reviewed them earlier too and still confused. As per your 2nd link "The WebChat channel takes advantage of similar bot capabilities that are available to the Facebook channel interface. However, you have full control over the end-to-end communication and no additional accounts or third-party installation is necessary."
So do we still need to install Pega Chat servers separately along with Pega 7.4 to leverage the "WebChat channel" interface. My issue is when I launch my test web page I am not getting the Chat window. Any suggestion will be really helpful.
PFB the code for the test page.
<h1>Test Pega Chat</h1>
<!-- ********************** Begin Pega content ********************** -->
If you have not implemented any authentication and just want to test this you need to pass a chatbot operator id and password in the PegaHelperExtension.js file. For example your chatbot operator ID is "ChatbotOperatorID" and password is "rules" then update the below function. These two lines are commented originally.
There is a seperate OOTB application for WebChat which includes specific rulesets related to webchat. Use this application as a built on application in your application. Then configure a user to launch the web chat configuration portal where you can add a chatbot and generate and download the mashup code.
I hope you have installed the Pega Chat Server. It should be up and running for you to configure a web chatbot using the webchatbot configuration portal.There you have to enter the chat server and chat queue information and save. Then you will be able to download the chatbot mashup code which includes html and js.