Question

4
Replies
96
Views
Vincenzo Perrone (Vicio.Pi)
Accenture
Specialist
Accenture
IT
Vicio.Pi Member since 2016 16 posts
Accenture
Posted: June 13, 2020
Last activity: July 16, 2020
Posted: 13 Jun 2020 13:46 EDT
Last activity: 16 Jul 2020 9:02 EDT
Closed

Webchatbot does not detect language/not recognize text analyzer rule

Hi all,

I am trying to configure a webchatbot to let it detect the language of the user typing in the chat window.

In order to do so, i have created the webchatbot channel and then configured the Text Analyzer section in the behavior tab, adding a text analyzer of type iNLP.

Within the Prediction Studio, I have also created a Text Categorization model in which i have defined topics for english and italian languages.

Then, switching back in Dev Studio, i referenced this model within the Topic Detection area of the aforementioned Text Analyzer rule.

At this point, i tested the chatbot from the Preview Console and i receive always the "Sorry I did not understand that" answer.

 

 

Is there something i am missing to configure?

Can you please help?

 

Thanks,

Vince

Pega Chat 8.1 Pega Platform 8.4 Pega Customer Service 8.4 Conversational Channels
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.