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Vikas Agrawal (Vikas_Agrawal)
Ford Motor Pvt Ltd.
Senior Software Engineer
Ford Motor Pvt Ltd.
IN
Vikas_Agrawal Member since 2018 27 posts
Ford Motor Pvt Ltd.
Posted: November 4, 2020
Last activity: March 24, 2021

Webex Teams Integration with Pega IVA

We are trying to integrate Pega IVA with Webex Teams. We have following questions:

  1. Why Webex Teams sends more than 1 request for single message to Pega? All these 8 or 9 requests have different requestor operators in Pega. Due to that we can’t trace any of the request from end to end.
  2. We want to customize the response format for menu responses from Pega to Webex Teams. As of now its more of text in menus. Can’t be display it like button in Pega WebChat ? (Can be seen in Attached screenshots)
***Edited by Moderator Marissa to update Platform Capability tags****
Pega Intelligent Virtual Assistant Data Integration Conversational Channels