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Balamuraleekrishna M (BalamuraleekrishM)
HEXAWARE

HEXAWARE
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BalamuraleekrishM Member since 2016 3 posts
HEXAWARE
Posted: May 31, 2018
Last activity: June 12, 2018
Posted: 31 May 2018 2:07 EDT
Last activity: 12 Jun 2018 1:14 EDT
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What is the activity involved in "Intelligent Virtual Assistant for Facebook Messenger"

While configuring "Intelligent Virtual Assistant for Facebook Messenger", there is option to mention the 'Create Case Command' and the corresponding Case Type to be created. But this is a text input. I am looking for storing a set of values internally (in 'Data Type') and use them.

For achieving this, I need to customize the activity which maps the user input sent through FB messenger and the values mentioned in the configuration.

I am not able to trace this as the trigger is happening externally(through a message received from FB Messenger).

Can someone help with the details regarding the activity?

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