What are the special features in Pega CTI v7.4 over v7.1.7
Hi Team,
Can any one explain the features in Pega CTI v7.4 over v7.1.7. What was the difference
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Posted: 2 years ago
Posted: 2 years ago
Thank you Sekhar for the helpful information.
Presently we thought to upgrade our Pega application from version v7.1.7 to v7.4. and we are using Genesys CTI frame work for Phone channel. Do we need to upgrade CTI Frame Work also or we can use same version what we are using presently.
Posted: 2 years ago
Hi,
Genesys CTI framework can be used in v7.4.
Operation guide of Genesys CTI framework for pega v7.4 is available in following link :
https://community.pega.com/system/files/pdfs/CTIengineGenesys_7.pdf
Hi,
Pega 7.4 has new feature is CTI integration with pega call.
Pega 7.4 CTI features are available in below link :
https://community.pega.com/knowledgebase/products/call