Close popover
mohan reddy (mohanr89)
Wipro Ltd

Wipro Ltd
mohanr89 Member since 2018 12 posts
Wipro Ltd
Posted: May 16, 2020
Last activity: October 30, 2020

what are steps to create WO via Standard agent

Hi, For learning sake i am trying to create a WO/Case after making use of Queue-For-Agent method from activity "CreateWOCallingAgent3" applies to class  "CL:RIL-FW-RILFwApp-Work"

Queue-For-Agent-method is configured to call the agent1 and this agent calls activity which has addwork and commit steps

NOTE:i could seecreation of cases when directly creating "createworkpage" and calling addwork and commit insubsequent steps within thesameactivity, butnot ableto generate case using the queue-for-agent-method ...though system gets the qued message afterfirst try themessage goes to  broken queue

attaching thedocument with steps defined in CreateWOCallingAgent3 , agent1 and agent activity

Pega Platform 8.4 Data Integration Java and Activities Technology Services System Architect