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NadeemM7223 Member since 2015 5 posts
Accenture
Posted: 4 years ago
Last activity: 4 years 5 months ago
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What is the best approach to fix inflight cases when a change in SLA is required ?

 

I have a flow that has only one assignment.  This assignment has a SLA on it that is currently configured to run after X number of minutes when assignment is ready.

Please refere to attached SLA.png

As per changed business requirement, I now need to trigger this SLA based on a property value.

Please refer to attached SLA Property.png

Since inflight production cases do not have MyDateTimeProperty, I will need to read all the cases that are on this assignment (I can do a obj-browse on pyStatusWork since it is unique on current assignment) and calculate and update MyDateTimeProperty and save the case.  Is this sufficient or do I need to do something else ?  Not sure if I am missing something.

Any response / suggestion will be appreciated.

 

Regards

Nadeem

 

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