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GOURABKETAN Member since 2011 5 posts
Accenture
Posted: May 8, 2020
Last activity: May 13, 2020

what changes need to do in PEGA to use "open the case id action"

Requirement is to pass case ID from host system and open the case using pega mashup. what should 

the HTML as followes

<!-- ********************** Begin Pega content ********************** --> <script src ='https://----------------------/prweb/app/---/?pzuiactionzzz=CXtpbn13LzRHU0NMdVUvM3B2MFRGMEZPS1lVTkRyekZvV1NqSXVkK09CLy9kZG96c1F1amNIOVlM%0AeVRPWXJjZUc1M1Zu'></script> <div data-pega-encrypted ='true'  data-pega-encrypted-hash = 'pzuiactionzzz=CXtpbn1JYVE2bUFOWkpKY1RObFBYYzlEUHRndVlQRWNOeGtuRERxNldVNXJoVm1ybnU0L0cyTjhF%0AUnBScm05anBrMllxK0NwQkVjS2MyQTVFSHJreEJ1Z3h2aGNVWDlVSDk4SE1EZkw0eFVNbjlxY05v%0ASlM1NThhbVZacVU2UVdZVzdaay8zZFpjdEVNRldheTBZRy9vU3c3Y1pOTVB0VFdlNDgxNU9RRjZG%0Ab0VEWlNQWEtBc1kzdFl3bTYvVFlxS1hhaGUzU2dyVEJhWEVSL1Z3Q2JHT1dlNmxZbXNEMTJlbDB2%0AdUorMmdUTXhNRkJleDJGQkwyY0xuZDRlc0tFOXJDS2tCK0pTT2F5bVg5OHBudXBrOFlqSk80dz09'  data-pega-gadgetname ='PegaGadget'  data-pega-action ='openWorkItem'  data-pega-action-param-workid ='CaseID'  data-pega-isdeferloaded ='false'  data-pega-applicationname ='GOA'  data-pega-threadname ='SalesOrder'  data-pega-resizetype ='stretch'  data-pega-url ='https://---------------------/prweb/app/----------------/'  data-pega-action-param-parameters ='{"pzSkinName":"GOAEndUser","pyMashupSkeletonName":"SearchResultsPageSkeleton","CaseID":"ON-4368"}' ></div>

<!-- ********************** End Pega content ********************** -->

 

what chages need to be done at Pega end so that I can pass the case id dynamically.

By hard coding the case id in Pega Mashup portal , its working properly.

 

 

***Edited by Moderator Marissa to update Platform Capability tags****

Case Management
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