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SVeeraVikramReddy Member since 2012 5 posts
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Posted: 4 years ago
Last activity: 4 years 3 months ago
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What could be the possible reason for thousands of Scheduled items remaining in the Agent Queue on daily basis (SR-A24141)?

Hi All,

In our application we have configured a standard agent as shown below. On a daily basis we will be queuing 10000+ instances into the agent queue. It has been observed that, the instances are getting piled up in the scheduled queue, and no items are neither being moved to broken queue. Agent is being shown as running successfully. From logs, it has been observed that, service calls in the agent activity are getting failed. This is the only widely seen error in the logs. In this case atleast the instances should be moved to broken queue, but still not happening. Did anyone of you have ever faced this scenario? Request you to kindly provide your suggestions. We are using Pega PRPC 7.1.8

Note:SR-A24141 has been raised for this issue. Service Engineer advised to post the issue in this forum, to get expert advice.

Agent:

Capture.JPG

Scheduled Items:

Capture2.JPG

Thanks & Regards,

S.Veera Vikram Reddy

System Administration
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