Posted: 10 May 2016 0:09 EDT Last activity: 25 May 2016 16:24 EDT
What could be the possible reason for thousands of Scheduled items remaining in the Agent Queue on daily basis (SR-A24141)?
In our application we have configured a standard agent as shown below. On a daily basis we will be queuing 10000+ instances into the agent queue. It has been observed that, the instances are getting piled up in the scheduled queue, and no items are neither being moved to broken queue. Agent is being shown as running successfully. From logs, it has been observed that, service calls in the agent activity are getting failed. This is the only widely seen error in the logs. In this case atleast the instances should be moved to broken queue, but still not happening. Did anyone of you have ever faced this scenario? Request you to kindly provide your suggestions. We are using Pega PRPC 7.1.8
Note:SR-A24141 has been raised for this issue. Service Engineer advised to post the issue in this forum, to get expert advice.
I have shared him the below document on how the queueing will be done for the standard agents. In this case even though the exception has been entered in the log file for the SOAP call which is happening in the Agent Activity the unsuccessfully processed items are not getting moved into the broken queue.
Veera has informed that he will remove the SOAP calls from the Activity and will check. He is in a process of doing that. He is very curious to understand the actual working of the Standard Agent queueing mechanism practically instead of going through the document. Which is why i have suggested him to raise a community discussion for more exposure to the expertise like you.
Please let me know if you have any inputs for this.
One more thing i would like to add , as we know that the queued items will be processed in First in First out (FIFO). Veera would like to know is there any condition where this FIFO order would be skipped or not followed.
1. He is very curious to understand the actual working of the Standard Agent queueing mechanism practically instead of going through the document
>> I believe , in order to understand the mechanism practically one needs to go thru the courses available in Pega Academy which generally comes with hands on example.
2. Veera would like to know is there any condition where this FIFO order would be skipped or not followed.
>> I am not aware of any such mechanism thru which you can skip the existing FIFO order .If you are using queue for agent method then probably playing with this can give some clue "MinimumAgeforProcessing "parameter. But not sure.