Question5Replies92Views TakeshiI5816 Member since 2019 68 posts Ito Posted: 1 year agoLast activity: 1 year 3 months ago Closed Solved What is different with Default and PegaMKT-Work in e-mail accounts of Pega marketingHi,all.I'm beginner at Pega marketing and implementation of Pega marketing.Please teach me that What is different with Default and PegaMKT-Work in e-mail accounts of Pega marketing.I know these different and role.And dose PegaMKT-Work needs additional processing??I hope solve this question.Thank you. Pega Marketing ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoTakeshiI5816 Ito replied to TakeshiI5816I hope solve this question.Thank you. Accepted Solution Posted: 1 year agomojjs PEGA replied to TakeshiI5816Hi Takeshi, There is not much different in both accounts. We can use both interchangeably. PegaMKT-Work is application specific account, It is usually created in the Application ruleset to handle the application work objects. Posted: 1 year agoTakeshiI5816 Ito replied to mojjsThanks you for your kindeness. So we can say Default and PegaMKT-Work is same to Client and basically we can use PegaMKT-Work to handle case. It's corecct?? Posted: 1 year agomojjs PEGA replied to TakeshiI5816Hi Takeshi, Yes, You can use it. if you have configured an email account for the workgroup, its cases will use that if not configured default will get picked up. Hope this clarifies your question Posted: 1 year agoTakeshiI5816 Ito replied to mojjsThanks mojjs!!!!! I can understand different with two accounts in Pega Marketing. Thank you!